Shipping policy
Last Updated: [2/2/2025]
We’re excited to offer premium, custom-made products that reflect your love for cats and support our mission to raise awareness for those in need. After all, helping them is helping us take a step into making this world a better place.
Our shipping policy ensures transparency, fairness, and customer satisfaction.
If you have any questions, please contact us at KettemTheKat@gmail.com or visit our FAQs page.
Shipping Details
📦 Processing Time
- Orders are typically prepared within 2–7 business days, depending on the product.
🚚 Shipping Time & Estimates
- Shipping times are estimated and not guaranteed.
- Delivery times vary based on destination:
- Domestic (U.S.): Typically 3–7 business days after processing.
- International: Delivery may take longer due to customs and regional factors.
📩 Tracking Information
- Once your order ships, you’ll receive a tracking link via email to monitor its journey.
💰 Shipping Costs
- Shipping rates are calculated based on item weight and destination.
- Full costs will be displayed at checkout for transparency (including shipping).
🌍 International Orders
- Customs fees or import taxes may apply, depending on your country’s regulations.
- These charges are the responsibility of the recipient.
- If your delivery is delayed by more than 30 days, please contact us immediately, and we’ll assist you accordingly and refund or send a replacement.
Returns & Exchanges
Since our products are made to order, we cannot accept returns or exchanges, unless:
- The item is defective or damaged upon arrival.
For more details, please review our Returns & Refunds Policy or contact us.
Need Help?
For common questions, visit our FAQ page.
Your satisfaction is our priority!
If you have any questions or concerns, feel free to reach out at:
📧 Email: KettemTheKat@gmail.com
🐱 We appreciate your support and look forward to providing you with a purrr-fect shopping experience! 🐱
Thank you for choosing us,
KettemTheKat