Frequently asked questions

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What is KettemTheKat (KTK)?

KettemTheKat is a boutique fashion brand specializing in custom-designed apparel with unique & modern pieces.

How does KettemTheKat process orders?

When you place an order, your selected design is made just for you! We create items on demand to reduce waste and ensure exclusivity.

What products do you offer?

We offer a variety of premium fashion apparel featuring exclusive designs inspired by Kettem’s journey, blending a modern touch with luxury appeal.

Can I customize my own design?

Not yet—but stay tuned! We plan to introduce a custom design section in the future. For now, we’re focused on crafting designs that tell Kettem’s story.

 Can I change or cancel my order?

Yes - but only within 24 hours of placing the order.

 After 24 hours, your order will be in production, and we won’t be able to modify or cancel it.

What payment methods do you accept?

Yes - but only within 24 hours of placing the order.

 After 24 hours, your order will be in production, and we won’t be able to modify or cancel it.

 Is my payment information secure?

Yes! We use secure payment gateways to protect your data.

What shipping options do you offer?

We offer multiple shipping options at checkout.

 How can I track my order?

Once shipped, you'll receive a tracking number via email to monitor your package. We’ll also keep you updated on any delays.

What is your return policy?

We accept returns within 14 days of receiving the product under the conditions mentioned in our Return & Refund Policy

How do I exchange an item?

Contact our customer service to initiate an exchange or refund request. We’ll provide instructions via email.

How do I choose the right size?

Check our detailed size chart available on each product page to find your best fit.

 Do you offer plus sizes?

Yes! We offer sizes up to 5XL, though availability may vary by product.

Are your products eco-friendly?

We prioritize sustainability by using high-quality materials and ensuring minimal waste. Our goal is to make fashion comfortable, durable, and better for the planet!

How can I contact customer service?

You can reach us via our Contact Us page or email us at: KettemTheKat@gmail.com

Do I need an account to place an order?

Nope! You can checkout as a guest. But creating an account lets you stay updated on new products and promotions.

How do I reset my password?

Click “Forgot Password” on the login page and follow the steps.

 Still have questions? 

KettemTheKat@gmail.com

Thank You

We wish you Purrr-fect shipping experience!